RETURN, REFUND & SHIPPING POLICY

RETURN, REFUND & SHIPPING POLICY

Effective July 30, 2026

1. Order Processing and Delivery Time

Most in-stock equipment orders leave our warehouse within 2–4 business days. Freight delivery usually takes 5–10 business days, depending on the destination and the carrier’s appointment schedule. Small items sent by parcel carrier usually arrive within 3–7 business days.

These timeframes are estimates, not guaranteed delivery dates. Weather, holidays, remote locations, carrier capacity, and appointment availability can cause delays.

If we cannot ship within the timeframe shown when the order was placed, we will contact you with a revised estimate and the option to continue waiting or cancel the unshipped order for a refund.

2. Delivery Methods Large equipment

Large equipment is normally shipped by curbside freight within the contiguous United States. The carrier will call or text to arrange a delivery appointment. An adult age 18 or older must be present.

· Curbside delivery places the shipment at the curb or at the end of the driveway.

· The service does not include moving the equipment indoors, carrying it up or down stairs, unpacking, assembly, installation, or removal of packaging.

· Liftgate service is included only when shown on the order or provided by the assigned carrier.

· Before ordering, please confirm that the delivery truck can safely reach the address and that the packaged equipment will fit through gates, doors, hallways, and other access points.

Items Weighing 150 Pounds or Less

Products weighing 150 pounds or less, including accessories and replacement parts, may be shipped by FedEx, UPS, USPS, or another parcel carrier. Any free-shipping threshold or shipping charge will be shown at checkout.

3. Areas We Serve and Extra Carrier Charges

Free curbside freight, when offered, applies only to eligible products and accessible addresses in the contiguous United States. Heavy equipment is not normally shipped to Alaska, Hawaii, Puerto Rico, PO Boxes, APO/FPO addresses, or locations that cannot safely receive freight service.

The customer is responsible for extra carrier charges caused by an incorrect address, limited access, a missed appointment, redelivery, reconsignment, storage, or an unauthorized refusal of delivery. We will only pass through charges actually assessed by the carrier.

4. Inspecting a Freight Delivery

Please inspect the shipment before signing the delivery receipt. Take photos of the full shipment, the packaging, the shipping label, and any visible damage.

· If the equipment is exposed, the pallet or crate is badly damaged, the shipment has tipped over, or major pieces are missing, describe the problem on the delivery receipt and contact us before accepting the shipment when possible.

· For minor scuffs or dents to the outer packaging, write “Subject to Inspection” and note the visible condition before signing.

· Keep the box, pallet, crate, straps, foam, and other packing materials until the equipment has been inspected and any claim is resolved.

· Report concealed damage, a defective item, missing essential parts, or an incorrect item within 48 hours of delivery.

Email support@ergolifefitness.com with your order number and clear photos or video of the packaging, shipping label, product, affected area, and serial number if available. Reporting within 48 hours helps us file a carrier claim, but it does not replace any rights you may have under the product warranty or applicable law.

5. Order Cancellations

You may cancel an order for a full refund before it is released to the carrier. Once the carrier has accepted the shipment, the order can no longer be canceled and must be handled as a return.

Refusing a shipment without our written approval does not cancel the order. Return freight, storage, redelivery, and any applicable restocking charge may be deducted from the refund.

6. 30-Day Return Policy

You may request a return within 30 calendar days after delivery. Contact us before sending anything back. A return is not approved until we provide written instructions and, when needed, a Return Merchandise Authorization (RMA) number.

Returned equipment must be complete and in good working condition, with all manuals, parts, hardware, accessories, and materials originally included.

7. Return Charges

We will explain any deduction after inspection. We do not add arbitrary handling fees.

8. Return Shipping

For a return based on preference, size, available space, or another reason not caused by Ergolife, the customer is responsible for return freight. We may arrange pickup and deduct the carrier’s actual charge from the refund.

Original delivery, expedited shipping, inside-delivery, assembly, installation, and similar service fees are not refundable after the service has been completed.

Ergolife will cover reasonable return shipping when we verify that the item arrived damaged or defective, essential components were missing, the wrong item was sent, or the return was caused by another Ergolife error.

9. Items That Cannot Be Returned

Unless the item arrived damaged, defective, or incorrect, the following are final sale:

· Opened or used dumbbells, adjustable dumbbells, barbells, weight plates, and other free-weight products.

· Customized, personalized, made-to-order, or special-order products.

· Clearance items, floor models, pre-built display units, used promotional equipment, and products marked “Final Sale.”

· Accessories, consumable items, or replacement parts clearly identified as non-returnable on the product page.

10. How to Request a Return

1. Email support@ergolifefitness.com within 30 days of delivery. Include the order number, product name, reason for the return, and photos of the product and packaging.

2. Wait for written approval and return instructions. Do not send or drop off the item before receiving approval.

3. Disassemble, secure, and package the equipment as directed. Damage caused by inadequate return packaging may be deducted from the refund.

4. Place the RMA number on the shipping paperwork or outer packaging if one is issued.

The return address and receiving instructions will be provided after approval. Unauthorized warehouse deliveries and drop-offs will not be accepted.

11. Refunds

We will inspect the returned item and email you with the result. Approved refunds will be sent to the original payment method within 10 business days after inspection, less any disclosed return freight, restocking charge, missing-part cost, repair cost, or other approved deduction.

Your bank or card issuer may need additional time to post the credit. Contact us if 15 business days have passed since we confirmed that the refund was issued.

12. Warranty Service

The return policy and product warranty are separate. A problem reported after the 30-day return period may still qualify for troubleshooting, replacement parts, repair, or other service under the warranty that applies to the product.

13. Contact

Ergolife Fitness

Email: support@ergolifefitness.com

Long Beach, California

We may update this policy from time to time. The version shown at the time of purchase will generally apply to that order, subject to applicable law and any separate written agreement.